While Joel & the team at Cliniko are aware of the Plugin and are happy for WordPress users to integrate it, we have used our own killer coding skills along with Cliniko’s API to create the plugin all while adhering to strict privacy and security protocols. No patient appointment data is stored on your website. It is only available from within Cliniko. The only data stored on the site is the patients Name, Email & Username. The patient also sets their own passwords.

100% yes. We have made it so you can ‘mix and match’ a practitioner with any appointment type. All without the need for those crazy appointment_type_id[]=xxxxxx fiddly codes.

You can also associate any custom ‘confirmation page’ to any individual form. E.g. a team members specific form could forward to a confirmation page that includes a personalised welcome video from that prac.

All the while fully tracking that conversion.

Currently, this is achieved through WP Bakery. We are looking at Gutenberg blocks and Elementor options if there is a demand for this feature.

IMPORTANT: At this stage Cliniko have not updated their API to ‘sync’ with their built-in Stripe payment system. The PRO plugin will allow you to take payment, however the ‘hook’ isn’t talking to Cliniko to show that the appointment has been paid for. We are waiting on Cliniko Dev team to update the API.

If you’re going to use this plugin, we recommend not using pay at time of booking in your Cliniko account until Cliniko update their API. We are unsure of when this will happen, but a ticket is open.

We are hoping in the future to open this feature right up to allow for subscription/membership payments and other gateways such as Apple Pay.

100% yes. We recommend doing this as one of the first steps to ensure no ‘double up’ accounts are created that will later need merging. You can sync right away and then send the password reset email separately once the new forms and My Account area are all setup.

100% yes. We have made it so you can allow customers to cancel any appointment type, just groups or just standard appointments.

100% yes. If you want to reduce the short notice cancellation rate, you can set a cut off time. For example 6 hours before an appointment and the Cancel button will not appear. They will be able to reschedule though!

100% yes. We have made it super easy, quick and convenient for users to reschedule their existing appointment. Simply hit the reschedule button on the Upcoming Appointments page, a pop will open with everything pre-filled, simply select the new date, the old appointment will be cancelled and the new appointment will appear in the Upcoming Appointments tab.

100% yes. We have made it so if a parent has created their account with the clinic under the same email, then an option will appear in the My Details and Login screen to select which patient the client would like to manage.

If you find that you have 2 or more patients in Cliniko that need to be merged, the patient will need to login using the primary email you merged to. You will also need to delete their old profile from the website manually to ensure they do not login and re-book, creating a new account hat will need to be re-merged.

100% yes. We have made a field to input your business name.

No, you will not need to re-enter the ID. Because the plugin is native to your website and you have Google Tag Manager set up, then you can simply attach ‘tags’ to whichever element of the form you like.

Make sure that you set up colors at Cliniko Settings > Appearance.

The data comes from the Cliniko and populated by Cliniko patients associated with your email.

Usually settings change once a day but you can sync them manually at any time at Cliniko Settings > Advanced > Force local storage update.

Please make sure that you added the entire license key to the field without extra spaces or any other symbols.

Set redirect page as a shortcode attribute:

[cliniko-booking-form confirmation_page="https://yourwebsite.com/confirmation-page"]

Set your email under Cliniko Settings > Advanced > Password Reset Sender From Email

The plugin trigger corresponding events with self explaining names:

• clinikoAppointmentBooked
• clinikoAppointmentReBooked
• clinikoAppointmentReScheduled
• clinikoAppointmentCancelled

So you can track any of these events in GA or any other tracking system.

This error appears if you’re logged in as an administrator role or your email isn’t associated with Cliniko patients. Try viewing the form either in incognito, logged out or logged in as a client profile that exists in cliniko itself to view my account area and forms.

Navigate to account page (that has [cliniko-account] shortcode), click Account Details tab, select the desired patient from the “Cliniko Patient” dropdown and hit Save Changes.

Unfortunately, Cliniko doesn’t allow to add this icon from outside so it’s only their embed feature.

Yes, you can easily sync your patients at Cliniko Settings > Advanced > Synchronize Patients. Please note that it will trigger an email to each of these customers. If you don’t want patients to be emailed, check the “Disable New Patient Email” box at the same settings page.

Currently, the plugin only supports WP Page Builder out of the box. But you can use it as a shortcode in any builder. There are two shortcodes, described in Plugin Setup section.

Navigate to Cliniko Settings > Advanced and check the “Disable New Patient Email” box, also make sure that “Enable Patient Email in Cron” box is unchecked.